What are my shipping
charges?
Shipping charges are not
listed at Checkout since we offer a wide variety of products that may require
different types of shipping. Simply add items to your cart and proceed to the
Checkout page and submit your order. We will determine the best shipping method
that will be the least costly and most efficient for your specific order. We
will promptly contact you regarding shipping charges for your confirmation before
your order is processed.
You may also call us for a fast freight shipping quote in advance:
1-800-592-1718
When will my order ship?
After placing your order,
you may click the "My Account /
Order Status" link at the top right hand side of our site to
track the status of your order. You will receive a shipment confirmation when
your order has shipped and tracking information within 24-48 hours of shipment.
My order never arrived.
Click the "My Account /
Order Status" link at the top right hand side of our site to
track your order status. Be sure that all of the items in your order have
shipped already. If you order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact customer service
for assistance.
I missed my order delivery.
SECOND delivery charges will be assessed to
have your freight redelivered. Track your shipments on line or call the 800 number to
avoid this redelivery charge. Delivery instances incurring charges from our shippers
generally include:
Deliver to Another Address - Reroute the shipment to a
new address
Reschedule Delivery - Hold the shipment for delivery
on a future date
Return to Sender - Return the shipment to the shipper
An additional fee of at least $60 will be assessed on any
orders needing redelivery by our shipper.
An item is missing from my
shipment.
Click the "My Account /
Order Status" link at the top right hand side of our site to
track your order status. Be sure that all of the items in your order have
shipped already. If you order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact customer service
for assistance.
My product is missing parts.
Click the "My Account /
Order Status" link at the top right hand side of our site to
track your order status. Be sure that all of the items in your order have
shipped already. If you order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact customer service
for assistance.
What is the return policy?
Please contact customer
service for more information on returning an item. Thank you.
800- 592-1718
E-mail: [email protected]