Shipping & Returns



What are my shipping charges?  

 

Shipping charges are not listed at Checkout since we offer a wide variety of products that may require different types of shipping. Simply add items to your cart and proceed to the Checkout page and submit your order. We will determine the best shipping method that will be the least costly and most efficient for your specific order. We will promptly contact you regarding shipping charges for your confirmation before your order is processed.

You may also call us for a fast freight shipping quote in advance: 1-800-592-1718

 

When will my order ship?  

 

After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

My order never arrived.  

 

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


I missed my order delivery.  

 

SECOND delivery charges will be assessed to have your freight redelivered. Track your shipments on line or call the 800 number to avoid this redelivery charge. Delivery instances incurring charges from our shippers generally include:

Deliver to Another Address - Reroute the shipment to a new address

Reschedule Delivery - Hold the shipment for delivery on a future date

Return to Sender - Return the shipment to the shipper

An additional fee of at least $60 will be assessed on any orders needing redelivery by our shipper.

 

An item is missing from my shipment.  

 

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

My product is missing parts.  

 

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

 

What is the return policy?  

 

Please contact customer service for more information on returning an item. Thank you.

800- 592-1718

E-mail: [email protected]